1. Return Eligibility

A. Non-Customized Jewellery

• Eligible for return within 15 days from the date of delivery.

• Jewellery must be unworn, unused, and in pristine, original condition.

• All original components must be returned, including:

  • Invoice

  • Certificate of authenticity

  • Jewellery box and packaging

  • Care guide

B. Customized / Made-to-Order Jewellery

• Custom or personalized jewellery (engraved pieces, size modifications, special orders) is non-returnable, except under these conditions:

  • The item has a manufacturing defect.

  • The product was damaged during shipping.

• Return requests for customized jewellery must be made within 7 days of delivery and require supporting images for review.

2. Return Request Process

To initiate a return:

1. Email us at deepalijewels23@gmail.com within the eligible window, mentioning:

   • Your Order Number

   • Reason for return

   • Clear photographs of the product (if defective or damaged)

2. Our team will review your request within 2 business days.

3. Upon approval, we will schedule a free reverse pickup via our secure logistics partner.

4. You will receive a confirmation with pickup tracking and next steps.

Returns sent without prior approval will not be accepted and will be returned to sender.

3. Refund Process

• Once the returned product is received and passes our quality control inspection, a refund will be credited to your original method of payment within 5–7 business days.

• If the item fails inspection (e.g., shows signs of wear, is damaged, or has missing components), it will be shipped back to you, and no refund will be credited.

• Replacement Timeframe: If the replacement/exchange is approved, the replaced/exchanged item will be delivered within 5–7 business days from the date of approval.

4. Buy-Back Policy (Lifetime)

We offer a fair and transparent buy-back and exchange policy for all eligible Deepali Jewels pieces.

• Within 15 Days of purchase:

  • 100% refund of invoice value (excluding customisation charges).

• After 15 Days:

  • 80% of diamond value

  • 100% of prevailing market gold value (based on purity and weight)

Note:

• Original invoice and certificates must be provided.

• Heavy personalisation may affect the final buy-back value.

5. Warranty & Repairs

All Deepali Jewels products come with a 1-year warranty covering manufacturing defects.

Covered:

• Loose stones

• Clasp or prong issues

• Minor structural defects

Not Covered:

• Accidental damage

• Loss or theft

• Normal wear and tear

To make a claim:

• Email us at deepalijewels23@gmail.com with your order details and clear photos.

• We will guide you on the pickup process or refer you to a partner repair workshop in your city.

6. Our Ethical Commitment

• All diamonds are conflict-free and ethically sourced, with a growing focus on lab-grown, sustainable options.

• We partner only with responsible manufacturers in Jaipur and Surat who maintain ethical labor and sourcing standards.

• All packaging is eco-friendly, recyclable, and plastic-free wherever possible.

7. Certification & Quality Assurance

Each Deepali Jewels order includes:

• BIS Hallmarked Gold (as per Indian Government Standards)

• IGI or GIA-certified diamonds

• Jewellery care guide

• Invoice & Return Policy card

• Tamper-proof luxury box

• Gift-ready carry pouch (if selected)