Terms & Conditions
1. Product Authenticity & Craftsmanship
All jewellery sold by Deepali Jewels is handcrafted using genuine, certified diamonds and hallmarked gold or platinum.
Each piece is crafted with precision and care. Due to artisanal techniques, minor variations in texture, finish, or stone setting may occur. These are signs of handcraftsmanship, not manufacturing defects.
Certification of diamonds and metal purity will be provided with each purchase.
2. Order Processing & Confirmation
Upon successful placement of your order and payment clearance, a confirmation email with your order details will be sent.
Once an order enters the production or dispatch phase, it cannot be modified or cancelled.
Custom orders or engraved pieces are non-returnable and non-refundable unless there is a proven manufacturing defect.
3. Payments
All transactions must be completed in full at checkout through our secure payment gateway.
We accept all major credit/debit cards, UPI, net banking, wallets, and other verified digital payment options.
Cash on delivery (COD) is currently not available for fine jewellery.
4. Pricing, GST & International Duties
All prices displayed on our website are in Indian Rupees (INR) and are inclusive of GST.
For international orders, customers are responsible for any customs duties, VAT, or import taxes applicable in their country. Deepali Jewels is not liable for delays or charges due to customs processes.
5. Shipping & Delivery
We offer secure, insured shipping for all orders within India and to selected international locations.
Standard delivery timelines range from 7 to 21 working days, depending on product type and delivery address.
Deepali Jewels is not responsible for delays caused by courier partners or unforeseen circumstances such as natural calamities or national holidays.
6. Returns & Exchanges
Return or exchange is only applicable in case of manufacturing defects, and must be requested within 48 hours of delivery.
The product must be unworn, in original packaging, and accompanied by the invoice and certificates.
No returns are accepted on customized jewellery or items purchased during promotional events.
7. Product Care & Warranty
We offer lifetime free cleaning and polishing for all Deepali Jewels creations.
Damage due to mishandling, exposure to chemicals, or modifications by unauthorized jewellers will void the product warranty.
Customers are advised to store jewellery separately, avoid moisture, and follow our care instructions provided at the time of purchase.
8. Intellectual Property
All designs, images, text, trademarks, and content on the Deepali Jewels website, packaging, or social platforms are exclusive property of Deepali Jewels.
Unauthorized reproduction, duplication, or commercial use without written permission is strictly prohibited and will be legally pursued.
9. Limitation of Liability
Deepali Jewels shall not be held liable for indirect, incidental, or consequential damages resulting from the use—or inability to use—our products or services.
We are not responsible for any loss arising due to incorrect customer-provided information (e.g., address, size, customization details).
10. Policy Updates
We may revise these Terms & Conditions without notice. The most recent version will always be available on our website and will govern all transactions moving forward.